Privacy policies
Welcome to the ideobix.com website (the "Site") operated by Organia Lanka (Pvt) Ltd , We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
Organia Lanka (Pvt) Ltd, Registration number PV00262357 (Hereinafter referred as “ideobix” or "We") manages the information that we collect from you in accordance with all applicable legislation, rules and regulations in Sri Lanka. This Privacy Policy applies to us, our subsidiaries and related entities. Organia Lanka (Pvt) Ltd operates the “ideobix” platform as a Commercial platform, which includes a smart phone app and a web application. This service is provided by Organia Lanka (Pvt) Ltd and is intended for use as is. By accessing www.ideobix.com (Hereinafter referred as the "Site") and downloading and using the Ideobix smart phone app you accept and agree to the terms and conditions laid down and available to access by Ideobix which includes your consent to, and authorization, for the collection, use and disclosure of your personal information in accordance with this Privacy Policy. This page is used to inform users of the Ideobix platform regarding our policies with the collection, use, and disclosure of personal Information if anyone decided to use our services. If you choose to use our services, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the services that we provide. The terms and conditions used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.
I. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal
information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
i. Ideobix shall collect the following information where you are a buyer:
Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
ii.Ideobix shall collect the following information where you are a seller:
business license, tax information, shareholder and director information, etc.);
Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
iii.We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:. i. If you are a buyer:
i. Processing your orders for products:
i.Process orders you submit through the Site;
ii.Deliver the products you have purchased through the Site for which we may pass your personal information
on to a third party (e.g. our logistics partner) in order to make delivery of the product to you;
iii.Update you on the delivery of the products; iv.Provide customer support for your orders;
v.Verify and carry out payment transactions (including any credit card payments, bank transfers, offline
payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;
ii.Providing services
i.Facilitate your use of the services or access to the Site;
ii.Administer your account with us;
iii.Display your name, username or profile on the Site (including on any reviews you may post); iv.Respond to your queries, feedback, claims or disputes, whether directly or through our third party service providers; and
v.Display on scoreboards on the Site in relation to campaigns, mobile games or any other activity;
iii.Marketing and advertising:
i.Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information);
ii.Send you marketing or promotional information about \ products and services on the Site from time to time
(provided you have opted to receive such information); and iii.Help us conduct marketing and advertising; iv.Legal and operational purposes:
i.Ascertain your identity in connection with fraud detection purposes;
ii.Compare information, and verify with third parties in order to ensure that the information is accurate;
iii.Process any complaints, feedback, enforcement action you may have lodged with us; iv.Produce statistics and research for internal and statutory reporting and/or record-keeping requirements; v.Store, host, back up your personal data;
vi.Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of Site or any other matter arising from your relationship with us;
vii.Perform due diligence checks;
viii.Comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us; and
ix.Where necessary to prevent a threat to life, health or safety.
v.Analytics, research, business and development:
i.Understand your user experience on the Site;
ii.Improve the layout or content of the pages of the Site and customize them for users;
iii.Identify visitors on the Site; iv.Conduct surveys, including carrying out research on our users’ demographics and behavior;
v.Derive further attributes relating to you based on personal data provided by you (whether to us or third
parties), in order to provide you with more targeted and/or relevant information;
vi.Conduct data analysis, testing and research, monitoring and analyzing usage and activity trends;
vii.Further develop our products and services; and
vi.Other
i.Any other purpose to which your consent has been obtained; and
ii.Conduct automated decision-making processes in accordance with any of the above purposes. ii.If you are a seller:
i. Providing Services
i.To facilitate your use of the Site;
ii.To ship or deliver the products you have listed or sold through the Site. We may pass your personal
information on to a third party (e.g. our logistics partners) or relevant regulatory authority (e.g. customs) in order to carry out shipping or delivery of the products listed or sold by you;
iii.To respond to your queries, feedback, claims or disputes, whether directly or through our third party service agents;
iv.To verify your documentation submitted to us facilitate your onboarding with us as a seller on the Site, including the testing of technologies to enable faster and more efficient onboarding;
v.To administer your account (if any) with us;
vi.To display your name, username or profile on the Site;
vii.To verify and carry out financial transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or Services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;
viii.To assess your application for loan facilities and/or to perform credit risk assessments in relation to your application for seller financing (where applicable);
ix.To provide you with ancillary logistics services to protect against risks of failed deliveries or customer returns; and
x.To facilitate the return of products to you (which may be through our logistics partner).
ii.Marketing and advertising
i.To send you marketing or promotional materials about our or third-party sellers’ products and services on our Site from time to time (provided you have opted to receive such information); and
ii.To help us conduct marketing and advertising.
iii.Legal and operational purposes
i.To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
ii.To store, host, back up your personal data;
iii.To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us;
iv.To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings or otherwise deemed necessary by us;
v.Where necessary to prevent a threat to life, health or safety;
vi.To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to the Site;
vii.To compare information, and verify with third parties in order to ensure that the information is accurate;
viii.To ascertain your identity in connection with fraud detection purposes; and ix.To facilitate the takedown of prohibited and controlled items from our Site.
iv.Analytics, research, business and development
i.To audit the downloading of data from the Site;
ii.To understand the user experience with the Services and the Site;
iii.To improve the layout or content of the pages of the Site and customise them for users;
iv.To conduct surveys, including carrying out research on our users’ demographics and behaviour to improve our current technology (e.g. voice recognition tech, etc) via machine learning or other means;
v.To derive further attributes relating to you based on personal data provided by you (whether to us or third
parties), in order to provide you with more targeted and/or relevant information;
vi.To conduct data analysis, testing and research, monitoring and analysing usage and activity trends;
vii.To further develop our products and services; and
viii.To know our sellers better.
v.Other
i.Any other purpose to which your consent has been obtained; and
ii.To conduct automated decision-making processes in accordance with any of these purposes.
iv.Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.
vii. Other uses of your Personal Information
i. We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions.
We save the answers to our surveys separately from your email address. ii. We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Srilanka) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
iii. We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.
viii. Competitions
i. For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition. ix. Third Parties and Links
i.Service providers (such as agents, vendors, contractors and partners) in areas such as payment services,
logistics and shipping, marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology and website hosting;
ii.Their service providers and related companies; and
iii.Other users of the Site. iii.We may transfer our databases containing your personal information if we sell our business or part of it, provided that we satisfy the requirements of applicable data protection law when disclosing your personal data. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you. iv. In disclosing your personal data to third parties, we endeavor to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as your personal data helps with any of the uses of your data as set out in our Privacy Policy.
payment service providers) in order for them to offer services to you other than those related to your use of the Site. Your acceptance and use of the third party service provider’s or our affiliate’s services shall be subject to terms and conditions as may be agreed between you and the third party service provider or our affiliate. Upon your acceptance of the third party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third party service provider or affiliate) shall be subject to the applicable privacy policy of the third party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third party service provider’s or our affiliate’s services shall be directed to the party named in the applicable privacy policy.
x. Cookies
want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). However, certain cookies are required to enable core functionality (such as adding items to your shopping basket), so please note that changing and deleting cookies may affect the functionality available on the Sit. Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to all-about-cookies or to find out about removing them from your browser,
xi. Security
Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a
position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data. If you would like to have your data deleted, fill out the Account Deactivation/Deletion Request Form (“Deletion Request”) or email your request to support@ideobix.com. Once your request is received, we follow an internal deletion process to make sure that your data is safely removed in the next fifteen (15) working days. You'll be contacted for verification and your account will be deleted after necessary protocols are conformed to.
Minors
ii.If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions. iii.We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take necessary steps to prevent any misuse of the Site.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, address, phone number, contact details, birth date, gender, occupation, location information, interests, and application details. We may also request you to provide a photo of your face and the No. of the National Identity Card. The information that we request will be retained by us and used as described in this privacy policy. The Ideobix platform uses third party services that may collect information used to identify you. Below given is the link to privacy policy of third-party service providers used by Ideobix includes but not limited to.
We want to inform you that whenever you use our Ideobix platform, in a case of an error in the platform, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. The same information may be logged in our server-side infrastructure.
We will allow you, to access, edit, update and/ the personal information that We hold about you, unless: • We are legally permitted or required to deny you access to, and/ or to retain, the information; or • you make request(s) that are unreasonably repetitive, require Ideobix to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with. If you wish to access the personal information that we hold about you, or to delete your Ideobix account, you should contact us. We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from our services, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be deleted. Also, if you shared information with another user, or participated in a Job or Offer as a Jobber or a Client, your information as of that point in time are kept in our system. Deleting your account or updating your details will not change the details we have saved about you at a point in time.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. Ideobix platform does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons: 1. To facilitate our Service; 2. To provide the Service on our behalf; 3. To perform Service-related services; or 4. To assist us in analyzing how our Service is used. 5. To provide any other service which the management of Ideobix requires from time to time We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose unless there are required by law Ideobix does not control, and does not accept any responsibility or liability for, the privacy policy of, and use of personal information by, any party other than Organia Team, including any user of the Site, the operators of any website to which the Site links, or third-party service providers to whom you directly provide your personal information (including sensitive information if relevant) to. If Ideobix is involved in a merger, acquisition or asset sale, we will give affected users of the platform notice before their personal information is transferred to another entity or becomes subject to a different privacy policy. Third-party vendors, including Google, may show Ideobix ads on sites across the Internet. The Ideobix website and Mobile Apps make use of the Google Maps API to assist with location-based information.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.